Privacy Policy

Last updated: November 2, 2025
Website: PluginQueen.com • Support: support@pluginqueen.com

1) Scope

This Policy explains how we collect, use, share, and safeguard information when you visit PluginQueen.com, purchase products, or use our plugins/support (“Services”). It applies globally and includes disclosures for GDPR/UK-GDPR, POPIA (South Africa), and CCPA/CPRA (California).

2) Information we collect

You provide: name, email, billing address, company, support messages/attachments, license activations, preferences, marketing opt-ins.
Collected automatically: IP address, device and browser type, OS, pages viewed, referrer, timestamps, general location, and cookie identifiers.
From third parties: payment confirmations (from processors), email marketing status, fraud-prevention signals.

Optional plugin telemetry (if enabled): plugin version, WordPress version, WooCommerce version, PHP version, anonymized site URL hash, and non-personal error codes. Telemetry can be toggled off in plugin settings.

3) How we use your information (purposes & legal bases)

• Provide and improve Services (fulfilling contract; legitimate interests).

• License management & updates (contract; legitimate interests).

• Payments and invoicing (contract; legal obligation).

• Support and troubleshooting (contract; legitimate interests).

• Security and fraud prevention (legitimate interests; legal obligation).

• Marketing communications (consent where required; opt-out anytime).

• Compliance with law and enforcement requests (legal obligation).

4) Cookies & tracking

We use essential cookies (login, cart, checkout), functional cookies (preferences), analytics cookies, and (optional) marketing cookies. You can manage non-essential cookies via our cookie banner or your browser settings. We honor applicable consent requirements and provide an opt-out for marketing cookies where required.

5) Sharing your information

We share data with service providers acting on our behalf, such as:

• Payments: e.g., Stripe/PayPal (card details are processed by the provider, not stored by us).

• Infrastructure/Hosting/CDN: website, file delivery, image optimization.

• Email & CRM: order emails, newsletters (only if you opt in).

• Analytics & error reporting: site usage and diagnostics.

• Support tools: ticketing and live chat (if enabled).
  We require processors to protect your data and use it only per our instructions. We may also disclose information if required by law or in connection with a merger/acquisition.

6) International transfers

Where data moves across borders, we use lawful mechanisms (e.g., EU Standard Contractual Clauses, UK Addendum, POPIA cross-border safeguards). Details available upon request.

7) Data retention

We retain data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical periods: orders/support (6–7 years or as required by tax law); telemetry/logs (90–365 days); marketing data until you unsubscribe or your consent is withdrawn.

8) Security

We use industry-standard measures (encryption in transit, access controls, least-privilege, logging). No method is 100% secure; please use strong passwords and keep license keys confidential.

9) Your rights

Your rights depend on your location’s law and may include: access, correction, deletion, portability, restriction/objection, and withdrawal of consent.

• EEA/UK (GDPR/UK-GDPR): You may lodge a complaint with your supervisory authority.

• South Africa (POPIA): You may complain to the Information Regulator.

• California (CCPA/CPRA): US “consumer” rights include access, deletion, correction, and opt-out of certain sharing. We do not sell personal information as defined by CCPA/CPRA. To exercise rights, email support@pluginqueen.com.

We will verify requests and respond within applicable timelines.

10) Children

The Services are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

11) Third-party links

Our website may link to third-party sites/services. Their data practices are governed by their own policies.

12) Changes to this Policy

We may update this Policy from time to time. The latest version is posted on PluginQueen.com with a revised “Last updated” date.

13) Contact

Questions or requests about privacy? Email support@pluginqueen.com